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Charts
- Why are the numbers in the
DONA chart different from the numbers in the government table?
- Why are the numbers in the
DONA chart different than my personal calculations?
- What columns should I use
in the DONA chart?
Software
- What type of computer equipment is
required to run your T4 printer program?
- Can I print to a dot matrix or a bubble
jet printer?
- Can I transfer last year's employee and
payer data for use this year?
- Can I print on plain white paper?
- Can I print labels with your program?
- Is it possible to remit by diskette with
your program?
- What do I do if I need help with your
program?
- How can I order the T4 Printer Program?
- How do I change the
"TO" datapath when importing last year's data?
- I am unable to print
Relevé 1 or 3 slips and/or Summary, a message indicates a transmitter
record is required. How do I proceed?
- Box 16 (QPP deduction)
or Box 18(EI premiums) is highlighted in yellow. How do I change this?
- I'm having trouble with
printer alignment. Any tips?
- Why can't I see the
whole screen?
- Does your software
allow remitting T4's via the internet?
- Why does the word
"Demo" print on all my forms?
- How do I print a
Relevé 1 for my T4A employee?
- Is it possible to back
up my data with your program?
- Can I install your T4
software on a network?
- Can your software
import data bases from other applications?
- The form itself is not
printing, only the data. Why?
- When printing Relevé 1
on plain white paper, the serial number is not printing. Why not?
- The QPP calculation is
not correct when the Gross Salary is different on the Quebec tab. How can I
correct this problem?

Charts
1. Why are the
numbers in the DONA chart different from the numbers in the government
table?
 | We use the exact same numbers as the government tables. However,
the numbers are displayed differently in the DONA chart. Carefully
follow the instructions printed on the back cover. |
2. Why are the
numbers in the DONA chart different than my personal calculations?
 | Make sure that you are using the basic exemption as well as the
current contribution rates. These tables may help: |
| Provincial Income Tax |
2010 |
2009 |
2008 |
2007 |
|
Basic amount |
$10 505 |
$10455 |
$10 215 |
$9 750 |
| Federal Income Tax |
2010 |
2009 |
2008 |
2007 |
|
Basic personal amount |
$10 382 |
$10100 |
$9 600 |
$8 929 |
| Quebec Pension Plan (QPP) |
2010 |
2009 |
2008 |
2007 |
| Maximum pensionable earnings |
$47 200 |
$46 300 |
$44 900 |
$43 700 |
| Basic exemption |
$3 500 |
$3 500 |
$3 500 |
$3 500 |
| Maximum contributory earnings |
$43 700 |
$42 800 |
$41 400 |
$40 200 |
| Contribution rate |
4.95% |
4.95% |
4.95% |
4.95% |
| Maximum employee contribution |
$2 163.15 |
$2 118.60 |
$2 049.30 |
$1 989.90 |
| Employment Insurance (EI) |
2010 |
2009 |
2008 |
2007 |
| Maximum annual insurable earnings |
$43 200 |
$42 300 |
$41 100 |
$40 000 |
| Premium rate |
1.36% |
1.38% |
1.39% |
1.46% |
| Maximum annual employee premium |
$587.52 |
$583.74 |
$571.29 |
$584.00 |
| Quebec Parental Insurance Plan (QPIP) |
2010 |
2009 |
2008 |
2007 |
| Maximum QPIP earnings |
$62 500 |
$62 000 |
$59 000 |
$59 000 |
| Premium rate |
0.506% |
0.484% |
0.450% |
0.416% |
| Maximum employee contribution |
$316.25 |
$300.08 |
$272.25 |
$245.44 |
3. What columns should I
use in the DONA chart?
 |
You must refer to the following government forms in order to
determine which column to use for each individual employee: (see Helpful
Links page for hyperlinks)
 |
Revenue Canada: TD1 - Personal Tax Credit Returns |
 |
Revenue Quebec: TP1015.3 - Declaration of Source Deductions |
|
 | For Revenue Canada, you match the total claim amount reported
on line 12 of your employee's Form TD1 with the appropriate
claim codes. Then you look up the federal income tax for the
employee's pay under the claim code in the DONA chart.for the
appropriate pay period (26 or 52).
2010 Claim Codes (federal)
|
Total claim amount ($) |
Claim Code |
| No claim amount |
0 |
| Minimum - 10 382.00 |
1 |
| 10 382.01 - 12 366.00 |
2 |
| 12 366.01 - 14 350.00 |
3 |
| 14 350.01 - 16 334.00 |
4 |
| 16 334.01 - 18 318.00 |
5 |
| 18 318.01 - 20 302.00 |
6 |
| 20 302.01 - 22 286.00 |
7 |
| 22 286.01 - 24 700.00 |
8 |
| 24 700.01 - 26 254.00 |
9 |
| 26 254.01 - 28 238.00 |
10 |
| 28 238.01 and over |
X |
| No withholding |
E |
|
 |
For Revenue Quebec, you match the amount reported on line 10
of your employee's TP-1015.3 form with the appropriate deduction
codes. Then you look up the provincial income tax for the employee's
pay under the deduction code in the DONA chart for the appropriate pay
period (26 or 52). |
2010 Deduction Codes (provincial)
|
Total claim amount ($) |
Code |
| Nil |
O |
| 1 - 10 505 |
A |
| 10 506 - 12 000 |
B |
| 12 001 - 14 000 |
C |
| 14 001 - 16 500 |
D |
| 16 501 - 17 500 |
E |
| 17 501 - 18 500 |
F |
| 18 501 - 20 000 |
G |
| 20 001 - 21 500 |
H |
| 21 501 - 24 000 |
I |
| 24 001 - 26 000 |
J |
| 26 001 - 27 000 |
K |
| 27 001 - 29 900 |
L |
| 29 001 - 30 000 |
M |
| 30 001 - 32 000 |
N |
| Exemption |
X |
| |
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Software
1. What type of computer
equipment is required to run your T4 printer program?
 |
Our T4 Printer Program is a Window's-based program which requires either a
Windows98, Windows2000 or Windows XP operating system. |
 |
Monitors must be set to a display resolution of 800 x 600 pixels. |
2. Can I print to a dot matrix
or a bubble jet printer?
 |
No, as of fiscal year 2001 version of the T4 Printer Program, only laser
printers may be used with our program. |
3. Can I transfer last year's
employee and payer data for use this year?
 | Absolutely. All employee and payer data is easily transferred from DONA's
2008 T4 Printer Program. |
4. Can I print on plain white
paper?
 |
Our software allows you to print to either plain white paper or government laser
forms. However, each government has its specific rules concerning remittance
of slips by paper. The program's help file contains more detailed
information. |
 |
Both the provincial and federal governments accept the forms
generated by our program. |
5. Can I print labels with your
program?
 |
Yes, DONA's T4 Printer Program 2009 has an integrated label program. |
6. Is it possible to remit
by diskette with your program?
 | Yes, our T4 Printer Program allows you to remit your slips by
diskette to both the provincial and federal governments. |
7. What do I do if I need help
with your program?
 |
The program has a comprehensive HELP file which answers most questions. |
 |
Technical assistance for installing the
software is included. DONA also offers technical support on-line as
well as by fax or telephone for more specific questions you might have
concerning the T4 Printer Program. |
8. How can I order the T4 Printer
Program?
 | All of our 2008 customers will receive a re-order form. |
 |
If you would like to receive software on CD by courier, you may
place your order by phone or by fax. Shipping charges
of $20.00 will be applied. |
 |
If you prefer to download the software from our web site, you
must place your order using on-line Order/Payment
Form. There is no additional charge for downloading. |
9. How do I change the
"TO" datapath when importing last year's data?
 |
Go to FILE menu, choose DATAPATH, then press the SELECT button to
specify the directory where this year's data will be saved. By
default, it is c:\ProgramFiles\Dona2009. |
10. I am unable to print
Relevé 1or 3 slips and/or Summary, a message indicates a transmitter
record is required. How do I proceed?
 |
Go to XML SERVICE menu, choose TRANSMITTER and complete information
on GENERAL tab. |
11.
Box 16 (QPP deduction) or Box 18(EI premiums) is highlighted in yellow. How do I
change this?
 |
1. Uncheck "QPP Exempt" box or
"EI Exempt" box on same screen |
 |
2. Make sure that an amount is showing in
either Box 24(EI earnings) or Box 26 (Pensionable earnings). |
 |
3. Click on OK button to save. |
12.
I'm having trouble with printer alignment. Any tips?
 |
On Alignment screen, whatever values you input for
horizontal or vertical movement are saved in memory
per type of form printed. So even though zeros are displayed on
screen, once you have found correct alignment values for that
particular form, they are kept and used as parameters for printing. Do
NOT re-enter them for these values are cumulative! |
13.
Why can't I see the
whole screen?
 |
The software is designed to be viewed at a screen
resolution of 800 x 600 pixels. Under Windows 95/98/2000/XP, you can
change the display resolution as follows: |
 |
1. Click on START button |
 |
2. Click on Settings |
 |
3. Click on Control Panel |
 |
4. Double-click on Display |
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5. Click on last tab - Settings |
 |
6. Change display size in screen area |
14.
Does your software allow remitting T4's via the internet?
 |
DONA's software
allows you to
remit slips electronically via the internet with both Revenue
Canada and Revenue Quebec. For further information, see the
following: |
15.
Why does the word "Demo" print on all my forms?
 |
Once you purchase the software, you are given
a password. This password must be entered in the T4 program in
order for the word "Demo" to disappear. Go to File menu,
choose Password menu item, type in password and click on SAVE
button. |
16.
How do I print a Relevé 1 for my T4A employee?
 | You must use the menu item T4 Employees under the
Browse menu if you require both a T4A and a Relevé 1. Add new
employee information and go to third tab titled T4A to enter
financial data for federal and fourth tab titled Quebec to enter
provincial data. |
17.
Is it possible to back up my data with your program?
 |
Yes. Under File menu, choose Transfer Data option
and modify FROM and TO datapaths using button to right of each line.
For example, to back up to a diskette, make sure FROM datapath
indicates where this year's data is currently stored and modify TO
datapath to indicate your floppy drive, usually A:\. |
18.
Can I install your T4 software on a network?
 |
No. Our T4 software is a stand-alone program. It
must be installed on your local hard drive. However, you may keep
your data on a network drive. |
19.
Can your software import data bases from other applications?
 |
No. |
20. The form itself is not printing, only the data. Why?
 |
On Printing T4 Slips screen, you must change the
Form Data option to show Laser - Plain Paper. With this option, the
whole form will be generated for you. |
21.
When
printing Relevé 1 on plain white paper, the serial number is not
printing. Why not?
 |
On Printing RL-1 Slips screen, the employee
copy must be checked in order for the serial number to be generated
for the first time. |
22. The
QPP calculation is not correct when the Gross Salary is different on the
Quebec tab. How can I correct this problem?
 |
Follow these steps carefully when federal and
provincial amounts are different:
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1. Enter name and address of employee if
required |
 |
2. Start data entry on Quebec tab as
follows:
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Box A - enter Quebec gross salary |
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Box G - enter same amount as Box A |
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Box E - enter provincial income tax |
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other boxes - enter amounts if required |
|
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3. Go to T4 tab and enter data as
follows:
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Box 14 - enter federal gross salary |
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Use TAB key to move to Box 16 -
calculation of QPP will be based upon amount entered on Quebec
tab (Box G) less basis exemption |
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Use TAB key again to move to Box 18 -
calculation of EI will be based upon amount entered on T4
tab (Box 14) |
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Box 22 - enter federal income tax |
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other boxes - enter amounts if required |
|
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4. Press OK button to save data |
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